Shipping & Returns
Every piece is checked by hand before it is packed. If something is not right when it reaches you, we will make it right.
Last updated: 22 August 2026
Shipping
Where we deliver
We ship across India. International delivery is available on request — write to us before ordering and we will quote you.
What it costs
| Order value | Delivery charge |
|---|---|
| Above ₹2,000 | Free |
| Up to ₹2,000 | ₹149 |
The exact charge for your bag is always shown before you pay — nothing is added afterwards.
How long it takes
| Stage | Time |
|---|---|
| Order processing | 1–2 working days |
| Metro cities | 3–5 working days after dispatch |
| Rest of India | 5–8 working days after dispatch |
| Made-to-measure pieces | 6–8 weeks |
You will get an email with a tracking number the moment your parcel leaves us. You can also track your order at any time with your order number.
Returns & exchanges
The short version
7 days, unworn, tags on, original packaging. Tell us within 7 days of delivery and we will arrange a pickup.
What can be returned
- Anything unworn and unwashed, with its tags and original packaging intact.
- Anything that arrived damaged, faulty, or was not what you ordered — at our cost, and we would like to know as soon as you notice.
What cannot be returned
- Made-to-measure and custom-stitched pieces, which are cut to your measurements.
- Jewellery and accessories, for hygiene reasons.
- Anything bought in a clearance sale, unless it arrived faulty.
- Anything worn, washed, altered, or without its tags.
How to start a return
- Contact us with your order number and a photograph if something is damaged.
- We will confirm and book a reverse pickup, usually within 2 working days.
- Keep the piece in its original packaging with the tags on.
- Once it reaches us and passes a quality check, your refund is issued within 5–7 working days.
Refunds
Refunds go back to the method you paid with. Prepaid orders are returned to the original card, UPI ID or account. Cash-on-delivery orders are refunded by bank transfer — we will ask for your account details when the return is approved.
The original delivery charge is refunded only when the return is our fault.
Exchanges
Want a different size or colour instead of a refund? Say so when you contact us and we will hold the replacement for you, subject to availability.
Cancellations
You can cancel an order yourself from order tracking or your account, right up until it is dispatched. After that it becomes a return.