Questions, answered
If your question isn't here, write to us — we answer every message ourselves.
Ordering
Do I need an account to order?
No. You can check out as a guest with just your delivery details. An account simply saves your address, keeps your order history in one place and lets you build a wishlist.
What payment methods do you accept?
UPI, credit and debit cards, net banking and wallets, all through Razorpay. Cash on Delivery is available across most of India.
Can I change or cancel my order?
Yes, until it is dispatched. Open order tracking, find your order and cancel it there. Once it has shipped it becomes a return instead.
Do you have a discount code?
We send codes to our newsletter subscribers and share them on Instagram. Enter the code in your bag before checking out and the discount is applied to your total.
Sizing & fit
How do I choose a size?
Our size guide has measurements for every garment type, plus how to measure yourself. If you are between sizes in a structured piece, take the larger one.
Do you make pieces to measure?
Yes, for lehengas, sherwanis and several festive pieces. These take 6–8 weeks and cannot be returned, so we confirm every measurement with you before starting.
Delivery
How long will my order take?
1–2 working days to pack, then 3–5 days to metro cities and 5–8 days elsewhere in India. Made-to-measure pieces take 6–8 weeks. Full detail is on the shipping page.
How do I track my parcel?
We email a tracking number when it ships. You can also use order tracking with your order number and the email or phone you ordered with.
Do you ship outside India?
On request. Write to us with what you would like and where it is going, and we will quote you.
Caring for your pieces
How should I wash handloom and silk?
Dry clean silk, zari and anything embroidered. Handloom cotton can be hand-washed cold with a mild detergent — wash it separately the first two or three times, as natural dyes do bleed a little at first.
Why does my piece look slightly different from the photo?
Because it was made by hand. Slubs in the weave, small irregularities in a block print, and gentle variation in dye are characteristics of handloom, not faults. It is the reason no two pieces are quite the same.
Returns
What is your return window?
7 days from delivery, for unworn pieces with their tags and original packaging. Made-to-measure items, jewellery and clearance pieces are not returnable unless faulty.
When will I get my refund?
5–7 working days after the returned piece reaches us and passes its quality check. It goes back to the method you paid with.