Questions, answered

No. You can check out as a guest with just your delivery details. An account simply saves your address, keeps your order history in one place and lets you build a wishlist.

UPI, credit and debit cards, net banking and wallets, all through Razorpay. Cash on Delivery is available across most of India.

You may request cancellation before it is dispatched. Email contact@viombharat.com or call +91 9755610573 with your order number. Customized and personalized pieces cannot be cancelled once production has begun, and once an order is dispatched the return policy applies instead. The full terms are in our cancellation policy.

We send codes to our newsletter subscribers and share them on Instagram. Enter the code in your bag before checking out and the discount is applied to your total.

Our size guide has measurements for every garment type, plus how to measure yourself. If you are between sizes in a structured piece, take the larger one.

Some pieces can be customized or made to order. They need additional preparation time, cannot be cancelled once production has begun, and cannot be returned unless they arrive damaged, defective or incorrect — so please check your measurements and details carefully before ordering.

Orders are generally processed in 1 to 5 business days, and delivery takes 3 to 10 business days after dispatch depending on where you are. Handmade and made-to-order pieces may need additional preparation time. Full detail is in our shipping & delivery policy.

We email a tracking number when it ships. You can also use order tracking with your order number and the email or phone you ordered with.

Not at present. We currently ship only within India.

Dry clean silk, zari and anything embroidered. Handloom cotton can be hand-washed cold with a mild detergent — wash it separately the first two or three times, as natural dyes do bleed a little at first.

Because it was made by hand. Slubs in the weave, small irregularities in a block print, and gentle variation in dye are characteristics of handloom, not faults. It is the reason no two pieces are quite the same.

Seven (7) calendar days from delivery, for unused items in their original condition with tags and original packaging. Customized, limited edition and clearance items are not returnable unless they arrive damaged, defective or incorrect. If that happens, please tell us within 48 hours of delivery. Full detail is in our return, refund & exchange policy.

Once a refund is approved, it is generally initiated within 7–10 business days to your original payment method. Your bank may take a little longer to show the credit.