RETURN, REFUND & EXCHANGE POLICY

Last Updated: September 2026

At VIOM BHARAT PRIVATE LIMITED ("VIOM BHARAT", "Company", "we", "our", or "us"), customer satisfaction is of utmost importance. We take pride in offering carefully curated textiles, apparel, handcrafted products, home décor items, artisan creations, heritage-inspired products, and collectibles.

As many of our products are handmade and crafted by skilled artisans, certain variations are natural and contribute to the uniqueness and authenticity of each piece.

This Return, Refund & Exchange Policy outlines the terms governing returns, refunds, replacements, and exchanges for purchases made through https://viombharat.com.

1. ELIGIBILITY FOR RETURNS

Customers may request a return within seven (7) calendar days from the date of delivery of the product.

To qualify for a return:

• The item must be unused.
• The item must be in its original condition.
• All tags, labels, certificates, and accessories must be intact.
• Original packaging must be retained.
• Proof of purchase or order confirmation must be provided.
• The item must not show signs of use, washing, alteration, or damage caused after delivery.

Return requests submitted after the return period may not be accepted.

2. PRODUCTS ELIGIBLE FOR RETURN

The following products may generally qualify for return:

• Apparel and garments
• Fashion accessories
• Home décor products
• Textile products
• Handcrafted products
• Lifestyle products
• Heritage-inspired products

All returns remain subject to inspection and approval by VIOM BHARAT.

3. NON-RETURNABLE PRODUCTS

The following items are not eligible for return except where damaged, defective, or incorrectly delivered:

Customized Products

Products created according to customer specifications including:

• Personalized embroidery
• Name customization
• Special sizing requests
• Custom design modifications
• Made-to-order products

Limited Edition Products

Certain exclusive collections designated as non-returnable.

Clearance and Sale Items

Products sold under final sale, clearance, liquidation, or non-returnable promotions.

Gift Cards and Digital Products

Where applicable.

Used Products

Products that:

• Have been worn
• Washed
• Damaged by misuse
• Altered after delivery

4. HANDMADE PRODUCT VARIATIONS

Customers acknowledge that many products offered by VIOM BHARAT are handmade and artisan-crafted.

Minor variations in:

• Color
• Weave
• Pattern
• Embroidery
• Finish
• Texture
• Measurements

are natural characteristics of handcrafted products and shall not be considered defects, damage, or grounds for return.

Such variations reflect the authenticity and uniqueness of traditional craftsmanship.

5. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery.

Please provide:

• Order number
• Description of the issue
• Clear photographs of:
• Product
• Packaging
• Shipping label
• Damaged area

Failure to report within the specified period may affect eligibility for replacement or refund.

6. RETURN REQUEST PROCESS

To initiate a return:

Email: contact@viombharat.com

Phone: +91 9755610573

Include:

• Order number
• Customer name
• Contact details
• Product details
• Reason for return
• Supporting photographs if applicable

Upon review, our support team will provide further instructions.

7. RETURN APPROVAL

Return requests are reviewed on a case-by-case basis.

VIOM BHARAT reserves the right to:

• Approve or reject return requests
• Request additional documentation
• Arrange product inspection
• Verify eligibility under this Policy

Approval of a return request does not automatically guarantee a refund.

Returned products must pass inspection upon receipt.

8. RETURN SHIPPING

Where applicable:

Company Error

If the return is due to:

• Wrong product delivered
• Damaged product
• Manufacturing defect

VIOM BHARAT may arrange return pickup or reimburse reasonable return shipping costs.

Customer Preference Returns

If a return is requested due to:

• Change of mind
• Preference change
• Ordering mistake

Return shipping costs may be borne by the customer.

9. PRODUCT INSPECTION

After receiving returned merchandise, VIOM BHARAT shall inspect the product to determine:

• Product condition
• Usage status
• Completeness of packaging
• Compliance with return requirements

Returns failing inspection may be rejected and returned to the customer.

10. REFUNDS

Approved refunds shall generally be processed using the original payment method.

Refunds may be issued for:

• Approved returns
• Cancelled orders
• Out-of-stock orders
• Damaged products
• Defective products

Refund eligibility remains subject to verification.

11. REFUND TIMELINES

Once approved:

• Refunds are generally initiated within 7–10 business days.
• Banking institutions may require additional time for credit processing.
• Actual credit timelines may vary depending on payment method and financial institution.

VIOM BHARAT shall not be responsible for delays caused by banking networks or payment service providers.

12. EXCHANGE POLICY

Eligible products may be exchanged subject to:

• Product availability
• Inventory status
• Return approval

Exchanges may be permitted for:

• Size issues
• Defective products
• Incorrect products received

Customers should contact support for exchange requests.

13. CANCELLATION BEFORE DISPATCH

Orders may generally be cancelled before dispatch.

Once an order has been dispatched, cancellation may not be possible and return procedures may apply.

Customized and personalized orders may not be cancelled once production has commenced.

14. FRAUD PREVENTION

VIOM BHARAT reserves the right to deny returns, refunds, or exchanges in cases involving:

• Suspicious activity
• Repeated abuse of return policies
• Misrepresentation of product condition
• Fraudulent claims

The Company's determination shall be final and binding to the extent permitted by law.

15. FORCE MAJEURE

Return processing, exchanges, pickups, and refunds may be delayed due to circumstances beyond our reasonable control including:

• Natural disasters
• Public emergencies
• Government restrictions
• Transportation disruptions
• Labor shortages
• Technical failures

16. LIMITATION OF LIABILITY

VIOM BHARAT's liability concerning returned products shall not exceed the original purchase price paid by the customer for the relevant product.

17. POLICY MODIFICATIONS

VIOM BHARAT reserves the right to amend this Policy at any time without prior notice.

Updated versions shall become effective upon publication on the Website.

18. CONTACT INFORMATION

For returns, refunds, exchanges, or assistance, please contact:

VIOM BHARAT PRIVATE LIMITED

Registered Office: 00, Vishnu Prasad Meena, Mubarakpur Parwaliya Sadak, Gandhinagar, Bhopal – 462036, Madhya Pradesh, India

Customer Support Email: contact@viombharat.com

Customer Support Number: +91 9755610573

Website: https://viombharat.com

We are committed to ensuring a fair, transparent, and customer-friendly resolution process while preserving the integrity and authenticity of India's handcrafted heritage products.