Terms and Conditions

Last Updated: September 2026

Welcome to VIOM BHARAT PRIVATE LIMITED ("VIOM BHARAT", "Company", "we", "us", or "our"). These Terms and Conditions govern your access to and use of our website https://viombharat.com ("Website"), products, services, content, and any transactions conducted through the Website.

By accessing, browsing, registering on, or purchasing from the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any provision herein, please refrain from using the Website.

1. COMPANY INFORMATION

VIOM BHARAT PRIVATE LIMITED

Registered Office:

00, Vishnu Prasad Meena, Mubarakpur Parwaliya Sadak, Gandhinagar, Bhopal – 462036, Madhya Pradesh, India

Customer Support Email: contact@viombharat.com

Customer Support Number: +91 9755610573

2. NATURE OF BUSINESS

VIOM BHARAT is engaged in the curation, promotion, marketing, sale, and distribution of:

Traditional Indian textiles
Apparel and fashion accessories
Handmade and handcrafted products
Home décor items
Artisan creations
Heritage-inspired products
Cultural artifacts and collectibles
Lifestyle and luxury products

The Company works with artisans, craftsmen, designers, cooperatives, and heritage communities to preserve and promote India's rich cultural legacy.

3. ELIGIBILITY TO USE

You represent and warrant that:

You are at least 18 years of age.
You possess the legal capacity to enter into binding agreements.
Information provided by you is accurate and complete.
Your use of the Website complies with all applicable laws.

The Company reserves the right to refuse service, suspend accounts, or cancel orders if eligibility requirements are not met.

4. USER ACCOUNT

Users may create an account for convenience.

You agree to:

Maintain confidentiality of account credentials.
Provide accurate information.
Promptly update changes to personal details.
Accept responsibility for activities conducted through your account.

VIOM BHARAT shall not be liable for losses arising from unauthorized use of user accounts.

5. PRODUCT INFORMATION

We endeavor to present products accurately.

However:

Handmade products may vary slightly in color, texture, dimensions, weaving patterns, embroidery, finish, or appearance.
Product photographs may appear different due to screen settings and lighting conditions.
Certain handcrafted items may exhibit natural imperfections that are characteristic of artisan craftsmanship.

Such variations shall not constitute defects.

6. ARTISAN AND HERITAGE PRODUCTS

Many products sold on the Website are handcrafted by artisans using traditional techniques.

Customers acknowledge that:

Handmade products are unique.
No two products may be exactly identical.
Minor irregularities are intrinsic to authentic craftsmanship.
Variations enhance the uniqueness and cultural value of the product.

7. CUSTOMIZED AND PERSONALIZED PRODUCTS

VIOM BHARAT may offer customized or personalized products.

For such products:

Customer specifications must be provided accurately.
Orders cannot be modified once production begins.
Customized products are generally non-returnable and non-refundable except in cases of manufacturing defects or incorrect customization attributable to the Company.

8. PRICING

All prices displayed are in Indian Rupees (INR) unless otherwise specified.

The Company reserves the right to:

Change prices without prior notice.
Correct pricing errors.
Modify discounts and promotional offers.

Taxes shall be applied as required under applicable law.

9. ORDER ACCEPTANCE

Submission of an order does not constitute acceptance.

The Company reserves the right to:

Reject any order.
Limit quantities.
Cancel suspicious transactions.
Decline orders due to stock unavailability.

Acceptance occurs only when the product is dispatched.

10. PAYMENT

Accepted payment methods may include:

UPI
Debit Cards
Credit Cards
Net Banking
Wallets
Other approved payment gateways

Payments are processed through secure third-party payment providers.

VIOM BHARAT does not store complete payment card information.

11. SHIPPING

The Company currently ships only within India.

Estimated delivery timelines are indicative and may vary due to:

Courier delays
Weather conditions
Government restrictions
Force majeure events

Delivery timelines are not guaranteed.

Risk in products passes upon successful delivery.

12. RETURNS AND REFUNDS

Eligible products may be returned within seven (7) days of delivery subject to our Return and Refund Policy.

Products must:

Be unused
Be undamaged
Contain original tags and packaging
Be accompanied by proof of purchase

The Company reserves the right to inspect returned products before approving refunds.

13. CANCELLATION OF ORDERS

Orders may be cancelled before dispatch.

After dispatch:

Orders cannot generally be cancelled.
Return procedures may apply if eligible.

The Company may cancel orders due to:

Pricing errors
Stock shortages
Fraud detection
Regulatory requirements

14. INTELLECTUAL PROPERTY RIGHTS

All content on the Website including:

Logos
Brand names
Designs
Images
Videos
Product descriptions
Text
Graphics

are the exclusive property of VIOM BHARAT PRIVATE LIMITED or its licensors.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

15. PROHIBITED USES

Users shall not:

Violate laws.
Upload harmful content.
Introduce malware.
Attempt unauthorized access.
Interfere with Website operations.
Infringe intellectual property rights.
Conduct fraudulent activities.

The Company may terminate access for violations.

16. THIRD-PARTY LINKS

The Website may contain links to third-party websites.

VIOM BHARAT:

Does not endorse such websites.
Is not responsible for their content.
Is not liable for transactions conducted on third-party platforms.

17. DISCLAIMER OF WARRANTIES

The Website and products are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, VIOM BHARAT disclaims:

Implied warranties
Merchantability warranties
Fitness for a particular purpose warranties
Non-infringement warranties

18. LIMITATION OF LIABILITY

To the fullest extent permitted by law, VIOM BHARAT shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Loss of data
Business interruption

Liability shall not exceed the value of the relevant order.

19. INDEMNIFICATION

Users agree to indemnify and hold harmless VIOM BHARAT, its directors, officers, employees, affiliates, agents, and partners from claims arising out of:

Breach of these Terms
Violation of law
Misuse of the Website

20. FORCE MAJEURE

The Company shall not be liable for delays or failures resulting from:

Natural disasters
War
Pandemic
Government actions
Transportation disruptions
Labor disputes
Events beyond reasonable control

21. TERMINATION

VIOM BHARAT may suspend or terminate access to the Website at any time without prior notice for violations of these Terms or other lawful reasons.

22. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India.

23. JURISDICTION

All disputes shall be subject to the exclusive jurisdiction of courts located in Bhopal, Madhya Pradesh, India.

24. MODIFICATION OF TERMS

The Company reserves the right to update these Terms at any time.

Changes become effective upon publication on the Website.

Continued use of the Website constitutes acceptance of revised Terms.

25. CONTACT INFORMATION