PRIVACY POLICY

Last Updated: September 2026

VIOM BHARAT PRIVATE LIMITED ("VIOM BHARAT", "Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of visitors, customers, artisans, partners, and users of our website, https://viombharat.com.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access our Website, purchase products, subscribe to communications, or otherwise interact with us.

By accessing or using the Website, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

A. Personal Information

We may collect the following information:

  • Full name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address
  • PIN code
  • Order history
  • Customer service communications

B. Account Information

When you create an account, we may collect:

  • Username
  • Password (encrypted)
  • Saved addresses
  • Wishlist information
  • Purchase preferences

C. Transaction Information

For purchases made through the Website:

  • Order details
  • Product information
  • Payment status
  • Transaction references

VIOM BHARAT does not store complete credit card or debit card information.

All payment processing is carried out through secure third-party payment gateways.

D. Technical Information

We may automatically collect:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Date and time of access
  • Website usage behavior
  • Referral URLs

E. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve Website functionality
  • Remember user preferences
  • Analyze Website performance
  • Enhance user experience
  • Prevent fraud

2. HOW WE USE YOUR INFORMATION

We may use collected information to:

  • Process and fulfill orders
  • Deliver purchased products
  • Provide customer support
  • Verify identity
  • Prevent fraudulent transactions
  • Improve Website performance
  • Communicate updates and service notices
  • Send marketing communications (where permitted)
  • Comply with legal obligations
  • Resolve disputes

3. MARKETING COMMUNICATIONS

With your consent, we may send:

  • Promotional emails
  • Product announcements
  • Festival offers
  • Artisan stories
  • Collection launches
  • Heritage and cultural content

You may unsubscribe at any time using the unsubscribe option provided in our communications.

4. DISCLOSURE OF INFORMATION

We do not sell customer information.

We may share information with:

A. Logistics Partners

To facilitate delivery of products:

  • Courier providers
  • Shipping companies
  • Warehousing partners

B. Payment Service Providers

To process transactions securely.

C. Technology Providers

Including:

  • Hosting providers
  • Analytics services
  • Security services

D. Legal Authorities

When required by law, court order, or governmental authority.

5. DATA SECURITY

We implement reasonable technical and organizational safeguards to protect information against:

  • Unauthorized access
  • Misuse
  • Alteration
  • Disclosure
  • Loss

Security measures may include:

  • Secure servers
  • Encryption technologies
  • Access controls
  • Monitoring systems

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. DATA RETENTION

We retain information only for as long as necessary to:

  • Fulfill business purposes
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on applicable legal requirements.

7. USER RIGHTS

Subject to applicable law, users may:

  • Access personal information
  • Request correction of inaccurate information
  • Request deletion of information
  • Withdraw marketing consent
  • Request clarification regarding data processing

Requests may be submitted through our customer support channels.

8. COOKIES POLICY

Cookies help us improve the browsing experience.

Types of cookies we may use:

Essential Cookies

Required for Website operation.

Performance Cookies

Help us understand Website usage.

Functional Cookies

Remember customer preferences.

Marketing Cookies

Support promotional campaigns and advertisements.

Users may disable cookies through browser settings, though some Website features may not function properly.

9. THIRD-PARTY SERVICES

Our Website may contain links to third-party websites.

We are not responsible for:

  • Their privacy practices
  • Their content
  • Their policies

Users should review the privacy policies of third-party websites independently.

10. CHILDREN'S PRIVACY

Our Website is not intended for children under 18 years of age.

We do not knowingly collect personal information from minors.

If such information is identified, we will take reasonable steps to remove it.

11. BUSINESS TRANSFERS

In the event of:

  • Merger
  • Acquisition
  • Corporate restructuring
  • Sale of assets

customer information may be transferred as part of the business transaction, subject to applicable laws.

12. INTERNATIONAL DATA TRANSFERS

Currently, VIOM BHARAT primarily operates within India.

Should future business requirements involve international processing of data, appropriate safeguards shall be implemented in accordance with applicable laws.

13. CHANGES TO THIS POLICY

VIOM BHARAT reserves the right to modify this Privacy Policy at any time.

Changes shall become effective upon publication on the Website.

Continued use of the Website after such modifications constitutes acceptance of the revised Privacy Policy.

14. CONTACT INFORMATION

For privacy-related questions, requests, or concerns, please contact:

VIOM BHARAT PRIVATE LIMITED

Registered Office: 00, Vishnu Prasad Meena, Mubarakpur Parwaliya Sadak, Gandhinagar, Bhopal – 462036, Madhya Pradesh, India

Email: contact@viombharat.com

Phone: +91 9755610573

Website: https://viombharat.com

By using the Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described herein.