SHIPPING & DELIVERY POLICY

Last Updated: September 2026

VIOM BHARAT PRIVATE LIMITED ("VIOM BHARAT", "Company", "we", "our", or "us") is committed to delivering products safely, efficiently, and transparently to customers across India.

This Shipping & Delivery Policy outlines the terms governing order processing, shipping, delivery timelines, tracking, and related matters for purchases made through https://viombharat.com.

By placing an order on our Website, you agree to the terms set forth in this Policy.

1. SHIPPING COVERAGE

VIOM BHARAT currently ships products only within India.

At present, we do not offer international shipping services.

The Company reserves the right to expand, restrict, or modify serviceable locations without prior notice.

2. ORDER PROCESSING

Orders are generally processed after:

  • Successful payment authorization
  • Order verification
  • Inventory confirmation
  • Quality inspection, where applicable

Standard processing times typically range between:

1 to 5 business days

depending on:

  • Product category
  • Availability
  • Customization requirements
  • Order volume
  • Seasonal demand

Business days exclude:

  • Sundays
  • National holidays
  • Government-declared holidays

3. HANDMADE AND MADE-TO-ORDER PRODUCTS

Certain products offered by VIOM BHARAT are:

  • Handmade
  • Artisan-crafted
  • Customized
  • Personalized
  • Made-to-order

Such products may require additional preparation time.

Estimated processing timelines for these products may vary depending on:

  • Craft complexity
  • Artisan availability
  • Material sourcing
  • Production requirements

Customers will be informed if significant delays are anticipated.

4. SHIPPING PARTNERS

VIOM BHARAT may engage reputable third-party logistics providers and courier partners for delivery of products.

Selection of shipping partners shall be at the sole discretion of the Company.

Delivery services may be performed by:

  • National courier companies
  • Regional logistics providers
  • Specialized delivery partners

5. SHIPPING CHARGES

Shipping charges, if applicable, shall be displayed during checkout before order confirmation.

The Company may from time to time offer:

  • Free shipping promotions
  • Discounted delivery rates
  • Special shipping campaigns

Such offers may be subject to separate terms and conditions.

6. DELIVERY TIMELINES

Estimated delivery timelines generally range between:

3 to 10 business days

after dispatch, depending upon:

  • Customer location
  • Courier serviceability
  • Transit conditions
  • Local delivery infrastructure

Remote, rural, or restricted-access locations may require additional delivery time.

Delivery estimates are indicative and should not be construed as guaranteed delivery commitments.

7. ORDER CONFIRMATION

Upon successful placement of an order, customers will generally receive:

  • Order confirmation email
  • Order reference number
  • Purchase details

Customers are advised to verify order details immediately upon receipt.

8. SHIPMENT TRACKING

Where tracking services are available, customers may receive:

  • Tracking number
  • Courier information
  • Shipment updates

Tracking information may require time to become active after dispatch.

Delivery updates remain subject to courier system availability.

9. DELIVERY ADDRESS ACCURACY

Customers are responsible for providing:

  • Accurate name
  • Correct address
  • Landmark details
  • PIN code
  • Contact number

VIOM BHARAT shall not be responsible for delays, failed deliveries, or additional charges arising from inaccurate or incomplete address information provided by customers.

10. FAILED DELIVERY ATTEMPTS

Courier partners may attempt delivery multiple times.

Delivery may fail due to:

  • Recipient unavailability
  • Incorrect address
  • Incorrect contact details
  • Refusal to accept delivery

If delivery remains unsuccessful, the shipment may be returned to the Company.

Additional shipping charges may apply for re-dispatch where permitted.

11. DELIVERY CONFIRMATION

A shipment shall be considered successfully delivered when:

  • Delivered to the customer; or
  • Delivered to an authorized recipient at the delivery address; or
  • Delivery is confirmed by the courier partner through accepted proof of delivery.

Responsibility for the shipment transfers upon successful delivery.

12. INSPECTION UPON DELIVERY

Customers are encouraged to inspect packages immediately upon receipt.

If the package appears:

  • Tampered
  • Damaged
  • Opened
  • Compromised

customers should:

  • Document the condition through photographs
  • Contact customer support promptly
  • Retain original packaging

Damage claims may require supporting evidence.

13. DAMAGED SHIPMENTS

If a product arrives damaged during transit, customers should notify us within 48 hours of delivery.

Customers may be required to provide:

  • Order number
  • Product photographs
  • Packaging photographs
  • Shipping label photographs

Failure to report within the specified period may affect claim eligibility.

14. DELAYS IN DELIVERY

Delivery may be delayed due to circumstances beyond our reasonable control including:

  • Weather conditions
  • Public holidays
  • Political disturbances
  • Natural disasters
  • Transportation disruptions
  • Pandemic-related restrictions
  • Government regulations
  • Courier operational issues

VIOM BHARAT shall not be liable for delays arising from such circumstances.

15. LOST SHIPMENTS

If a shipment is reported lost by the courier partner, VIOM BHARAT will conduct an investigation with the logistics provider.

Resolution may include:

  • Replacement shipment
  • Store credit
  • Refund

subject to verification and approval.

The Company's determination shall be final and reasonable under the circumstances.

16. PARTIAL SHIPMENTS

For operational reasons, orders containing multiple products may be shipped separately.

Customers shall not incur additional shipping charges solely due to Company-initiated split shipments unless disclosed otherwise.

17. UNDELIVERABLE ORDERS

Orders may be deemed undeliverable due to:

  • Incorrect address
  • Refusal of delivery
  • Repeated failed delivery attempts
  • Regulatory restrictions

In such cases, products may be returned to VIOM BHARAT.

Any refund issued may be subject to deduction of applicable shipping and handling costs.

18. RISK OF LOSS

Risk of loss and ownership of products passes to the customer upon successful delivery by the courier partner.

Customers should ensure that authorized individuals are available to receive shipments.

19. FORCE MAJEURE

VIOM BHARAT shall not be responsible for delays, failures, interruptions, or inability to perform delivery obligations arising from events beyond reasonable control including:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fires
  • Wars
  • Civil disturbances
  • Government restrictions
  • Labor disputes
  • Epidemics
  • Transportation failures

20. POLICY CHANGES

VIOM BHARAT reserves the right to update, amend, or modify this Shipping & Delivery Policy at any time.

Changes shall become effective immediately upon publication on the Website.

Continued use of the Website constitutes acceptance of revised terms.

21. CONTACT INFORMATION

For shipping-related inquiries, delivery assistance, or order support, please contact:

VIOM BHARAT PRIVATE LIMITED

Registered Office:

00, Vishnu Prasad Meena, Mubarakpur Parwaliya Sadak, Gandhinagar, Bhopal – 462036, Madhya Pradesh, India

Customer Support Email: contact@viombharat.com

Customer Support Number: +91 9755610573

Website: https://viombharat.com

VIOM BHARAT remains committed to ensuring that every product reflecting India's rich heritage, craftsmanship, and cultural legacy reaches customers with care, authenticity, and excellence.