CANCELLATION POLICY

Last Updated: September 2026

VIOM BHARAT PRIVATE LIMITED ("VIOM BHARAT", "Company", "we", "our", or "us") strives to provide a transparent and customer-friendly shopping experience. This Cancellation Policy outlines the conditions under which orders placed through https://viombharat.com may be cancelled by customers or by the Company.

By placing an order on the Website, you acknowledge and agree to the terms of this Cancellation Policy.

1. PURPOSE OF THIS POLICY

This Policy governs:

  • Customer-initiated order cancellations
  • Company-initiated order cancellations
  • Refund eligibility following cancellation
  • Customized and personalized product cancellations
  • Special circumstances affecting cancellation requests

This Policy should be read together with our:

2. CUSTOMER-INITIATED CANCELLATIONS

Customers may request cancellation of an order after placement and before dispatch.

Cancellation requests must be submitted promptly through:

Email: contact@viombharat.com

Phone: +91 9755610573

The Company will make reasonable efforts to process eligible cancellation requests before shipment preparation or dispatch has commenced.

3. CANCELLATION BEFORE DISPATCH

Orders may generally be cancelled without penalty if:

  • The cancellation request is received before dispatch.
  • Product preparation has not substantially commenced.
  • The order does not involve customized production.

If approved, the order shall be cancelled and the refund process initiated in accordance with this Policy.

4. CANCELLATION AFTER DISPATCH

Once an order has been dispatched to a courier or logistics provider:

  • Cancellation requests may no longer be accepted.
  • Customers may be required to receive the shipment and follow the applicable Return & Refund Policy.
  • Shipping charges and related costs may not be refundable unless required by law.

Dispatch shall be deemed to occur when the shipment is handed over to a logistics or courier partner.

5. CUSTOMIZED AND PERSONALIZED PRODUCTS

VIOM BHARAT offers certain products that may be:

  • Personalized
  • Customized
  • Made-to-order
  • Produced according to customer specifications

Examples include:

  • Personalized embroidery
  • Custom artwork
  • Name or monogram additions
  • Custom sizing
  • Special design requests

Because production often begins shortly after order confirmation:

Cancellation Restrictions

Customized or personalized orders generally cannot be cancelled once:

  • Design approval is completed
  • Production begins
  • Materials are allocated
  • Artisan work has commenced

Customers are encouraged to review customization details carefully before placing orders.

6. COMPANY-INITIATED CANCELLATIONS

VIOM BHARAT reserves the right to cancel any order under circumstances including but not limited to:

Product Unavailability

Where:

  • Inventory discrepancies occur
  • Products become unavailable
  • Materials required for production cannot be sourced

Pricing Errors

Where:

  • Technical issues result in incorrect pricing
  • Human errors affect product listings
  • Promotional errors occur

Fraud Prevention

Where transactions appear:

  • Suspicious
  • Unauthorized
  • Fraudulent
  • Inconsistent with customer information

Regulatory or Legal Restrictions

Where fulfillment would violate:

  • Applicable laws
  • Government regulations
  • Court orders
  • Regulatory directives

7. VERIFICATION REQUESTS

For security purposes, VIOM BHARAT may contact customers to verify:

  • Identity
  • Billing information
  • Delivery information
  • Payment details

Failure to provide requested information within a reasonable timeframe may result in cancellation of the order.

8. REFUNDS FOR CANCELLED ORDERS

Where cancellation is approved, refunds may be processed using the original payment method.

Refund eligibility shall depend on:

  • Stage of order processing
  • Product category
  • Customization status
  • Applicable legal requirements

Refunds shall not include costs already incurred in customized production where cancellation restrictions apply.

9. REFUND TIMELINES

Following approval of a cancellation and confirmation of refund eligibility:

  • Refunds are generally initiated within 7–10 business days.
  • Payment processors and banking institutions may require additional time to complete credit processing.

Actual receipt of funds may vary depending upon:

  • Payment method
  • Bank processing timelines
  • Payment gateway procedures

VIOM BHARAT shall not be responsible for delays caused by financial institutions or payment service providers.

10. DUPLICATE ORDERS

If a customer accidentally places duplicate orders, they should contact customer support immediately.

Where feasible and prior to dispatch:

  • Duplicate orders may be cancelled.
  • Appropriate refunds may be processed.

The Company reserves the right to verify duplication before approving cancellation requests.

11. REFUSAL OF DELIVERY

Customers should not refuse delivery solely to circumvent this Policy.

Orders refused at the time of delivery may:

  • Be treated as return requests
  • Incur return shipping charges
  • Be subject to deductions from any eligible refund

The Company reserves the right to assess each case individually.

12. ABUSE OF CANCELLATION PRIVILEGES

VIOM BHARAT reserves the right to restrict future purchases, refuse services, or deny cancellation requests where there is evidence of:

  • Repeated abuse of cancellation rights
  • Fraudulent conduct
  • Misrepresentation
  • Attempts to exploit promotional offers

The Company's determination shall be final, fair, and reasonable under the circumstances.

13. FORCE MAJEURE EVENTS

Cancellation processing, refunds, and customer support services may be delayed due to events beyond our reasonable control including:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fires
  • Public emergencies
  • Government restrictions
  • Transportation disruptions
  • Labor disputes
  • System failures

Such delays shall not constitute a breach of this Policy.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, VIOM BHARAT's liability in connection with cancelled orders shall not exceed the amount paid by the customer for the relevant order.

The Company shall not be liable for:

  • Indirect losses
  • Consequential damages
  • Loss of profits
  • Emotional distress
  • Business interruption

arising from order cancellations.

15. POLICY MODIFICATIONS

VIOM BHARAT reserves the right to amend, update, or modify this Cancellation Policy at any time.

Changes shall become effective immediately upon publication on the Website.

Continued use of the Website following publication constitutes acceptance of the revised Policy.

16. CONTACT INFORMATION

For cancellation requests or assistance, please contact:

VIOM BHARAT PRIVATE LIMITED

Registered Office:

00, Vishnu Prasad Meena, Mubarakpur Parwaliya Sadak, Gandhinagar, Bhopal – 462036, Madhya Pradesh, India

Customer Support Email: contact@viombharat.com

Customer Support Number: +91 9755610573

Website: https://viombharat.com

VIOM BHARAT remains committed to delivering a transparent, fair, and customer-centric experience while preserving the integrity of handcrafted, heritage-inspired, and artisan-made products.